FAQ
Thank you for visiting Poblano Mexican
Here we have published some of the most frequently asked questions we receive. Please have a look to see if your question is here and if it is not, send us an email to hola@poblanomexican.com.au, send us a message via our Contact us page or simply call us on 03 9005 6637. We will be happy to assist you!
Can you ship refrigerated/frozen items to me?
Refrigerated and frozen items cannot be shipped via normal post so they need to be sent using a refrigerated Van. This van only delivers within 15 km from Melbourne CBD. The distance is calculated using google maps/driving distance. It is not physical distance.
We usually ship your order the next working day after you place your order on our website. From there it depends on the carrier (Australia post, Fastway, Courier please) and your location.
If your order includes refrigerated items, we will send it with a special refrigerated truck and delivery is done by areas on specific days but should not take longer than a week.
Our warehouse in Cheltenham is open to the public and we have a little store there where you can buy all our products directly or do Click and Collect. Hours are Mon To Fri 8:30 am to 3pm
Our collection times are:
Cheltenham: Monday to Friday from 8:30 am to 3:30 pm
We offer Free Click and collect from our Cheltenham location with a previous order online. After you place your order we will contact you to let you know your order is ready for collection.
Shipping fees depend on the weight of what you order. Minimum fee is $7.20 We have secured very competitive prices for you, they will be calculated on check out
Yes, we use Square to process your transaction, you can also pay with Apple and Google Pay.
Yes, we ship overseas. If you are overseas, simply email us the products we are interested and we will email you a quote on the shipping. If you accept the charges, you will need to pay with Credit Card via Paypal Only and you are also responsible for all duties and charges at destination, if any.
Yes, we ship to all Australia via Australia Post